TopShot Front Office Associate and Admin

TOPSHOT is a premier badminton and pickleball indoor facility located in Cedar Park, TX dedicated to providing an exceptional experience for our members.

TOPSHOT Front Office Associate

Job Summary As a Front Office Associate, you will be the first point of contact for our members and guests, creating a welcoming and positive atmosphere. Your primary responsibilities include providing exceptional customer service, managing member accounts, and supporting the overall operations of the facility.

Essential Duties and Responsibilities

• Deliver exceptional customer service by greeting members and guests warmly, answering inquiries, and resolving issues promptly.
• Efficiently check members in and out of the facility, ensuring accurate recordkeeping.
• Conduct facility tours for prospective members and provide detailed information about membership benefits.
• Assist with the new member enrollment process, including collecting necessary information and processing payments.
• Maintain accurate and up-to-date member records, including address changes, payment information, and contact preferences.
• Handle point-of-sale transactions, including memberships, merchandise, and court rentals.
• Manage facility operations during tournaments and events, including scheduling, reservations, and customer support.
• Adhere to strict data privacy guidelines to protect member information.
• Assist with general front office duties, such as answering phones, managing email inquiries, and maintaining a clean and organized workspace.

• Proven track record of providing exceptional customer service.
• Strong interpersonal and communication skills.
• Ability to multitask and prioritize tasks efficiently.
• Proficiency in using computer systems and software, including iPad and Windows.
• Basic understanding of point-of-sale systems.
• High school diploma or equivalent.
• Must be at least 18 years old.
• Spanish proficiency is a plus.
• Ability to clear Drug and Background check.

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds occasionally.